Customer portals and self-service booking
Self-service that genuinely reduces inbound calls, designed around the moments that decide whether someone completes the task or picks up the phone.
Web Development
Corporate websites, customer portals and web applications engineered for Core Web Vitals, accessibility and the editorial workflow of the team that will operate them after launch.
Overview
We build the web front of your business as a product rather than a project: a content model your marketing team can operate without a developer, a component library your engineers can extend, and performance budgets that still hold six months after go-live.
Typical engagement
Starts with: a short, fixed-scope discovery
First release: in production early, not at the end
Team: named in the proposal
Exit: documented and rehearsed from day one
Capabilities
Fast, well-structured sites with a content model your team can actually run, built on a headless or traditional CMS as the situation warrants.
Authenticated self-service for accounts, documents, billing and support, integrated with the systems of record you already operate.
Dashboards, workflow tools and internal systems where the browser is the right delivery surface.
Catalogue, checkout, payment and fulfilment flows built for conversion and for the people managing orders behind them.
Token-driven component libraries in React or Vue, documented so they survive delivery pressure.
Audit and fix programmes for Core Web Vitals, WCAG 2.2 AA and technical SEO on sites you already own.
How we deliver
Step 01
Stakeholder interviews, content audit, analytics review and a sitemap that reflects how people actually search.
Step 02
Interface design reviewed at real breakpoints on real devices before production code is written.
Step 03
Accessibility, visual regression and performance budgets enforced automatically in the pipeline.
Step 04
Redirect mapping, analytics validation, editor training and a post-launch optimisation window.
Technology
We keep a deliberately narrow toolset so the depth is real. Within it, the choice is made per engagement based on your team and your constraints rather than our preferences.
Where your team already knows a technology well, that usually outweighs a marginal technical advantage elsewhere — and we will say so.
| Area | Tools and platforms |
|---|---|
| Front end | React, Next.js, Vue, Nuxt, TypeScript, Astro |
| Content | Drupal, WordPress, Contentful, Sanity, Strapi |
| Commerce | WooCommerce, Shopify, Stripe, Razorpay |
| Delivery | Vercel, Netlify, Cloudflare, AWS, Oracle Cloud, Nginx |
Where this applies
Questions
The questions clients actually ask about this practice, including the awkward ones.
That is the point of the content model. We design components as editorial building blocks, document each one and run hands-on training before launch, so routine publishing never needs a developer.
Yes. Where a brand book exists we extend it into a digital design system — tokens, states, motion and accessibility contrast — rather than reinventing the identity.
A full crawl and redirect map before cutover, parity checks on metadata and structured data, staged DNS switching, and Search Console monitoring through the first weeks after launch.
Yes, under a retained arrangement covering CMS and dependency updates, security patching, uptime response and an agreed monthly allocation for changes.
Related practices
Most work combines two or three practices under a single delivery lead.
Drupal builds, modules, migrations and support.
Explore service02Native and cross-platform apps for iOS and Android.
Explore service03Custom platforms, integrations and product engineering.
Explore service04Research, product design and design systems.
Explore service05Migration, cloud-native architecture and cost control.
Explore service06Applied AI, LLM systems and decision intelligence.
Explore serviceStart a conversation
An hour with our team, no charge and no obligation. You will leave with a point of view on the problem whether or not you work with us.
Monday to Saturday, 10:00 – 19:00 IST